Refund policy

Last updated: August 2025

At Stitched by Design, we want you to love what you order. If something isn’t quite right, we’re here to help — with a few exceptions for customised items.

Customised Products

Please note: All customised, personalised, or made-to-order products are final sale and cannot be returned or exchanged, unless they arrive damaged or defective.

Eligibility for Returns

We accept returns on eligible non-customised products within 10 days of delivery, provided they are:

• Unused and in their original condition
• In the original packaging (if applicable)
• Accompanied by proof of purchase

Return Process

1. Email us at stitchedbydesign.au@gmail.com with your order number and reason for return.
2. We’ll confirm if your item is eligible and provide return instructions.
3. Once we receive and inspect your return, we’ll process your refund within 2 business days to your original payment method.

Return Shipping Costs

• Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect.
• We recommend using a tracked shipping method, as we cannot be responsible for items lost in transit.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 2 days of delivery with photos, and we’ll work with you to resolve the issue quickly.

Contact Us

For any questions about our Returns Policy, email us at:

📧 stitchedbydesign.au@gmail.com